Our client is a leading manufacturer of engineering adhesives, supplying high-quality industrial adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements.  

They are seeking a Chemist/Engineer to provide Technical Support to customers, both in the UK and Europe. Ideally, the candidate should have some laboratory experience in an adhesives, paints or coatings laboratory. Full product training will be provided

Responsibilities:

• UK & European business support – provide extensive technical support and backup to UK & European distributor network – via phone, email and in person - visiting distributors, training staff and attending joint customer visits
• Technical service projects and supportive technical data generation, developing and implementing testing programs
• Maintaining and populating central knowledge database for product and application information
• Updating, populating and maintaining the master data file
• Availability for site visits to support sales staff technically
• Manning technical helpline telephone and tech support inbox
• Updating CRM database, forwarding sales leads to relevant salespeople and distributors
• Preparation of presentations and materials
• Hosting webinars and training sessions and hands-on demonstrations
• Handling of product quality complaints
• Exhibition stand manning as required
• Assistance in promotional video filming activities
• Arrange QC cover to ensure adequate coverage on days that the QC technician is unavailable, and cover during sickness or holidays

• Creation and control of technical datasheets
• Writing of technical articles and product PR in collaboration with marketing department
• Technical content creation for blog, brochures, distributor website etc. supporting marketing activities
• Creation of case studies, application profiles and product sales tools

• Identify and attend relevant conferences and exhibitions
• Identify and attend relevant training courses to enhance skills

Candidate Profile:

• Degree in chemistry, engineering or related science discipline preferred
• Experience in a laboratory
• Full driving license
• Able to work independently, with weekly supervision
• Ability to travel in UK and Europe

In return they are offering an attractive package, 10% Pension, Bonus Scheme, PMI, Death in Service, 25 days holiday (3 to be taken at Christmas) and on-site parking

Whitehall is the Recruitment Specialist for the Chemical, Polymer, Coatings and Life Science Industries.